Pretty Policies . 

Appointment Reminders & Cancellations
You don't have to remember your appointment all on your own.
Clients receive automated text reminders approximately:
  • 48 hours before the appointment
  • 24 hours before the appointment
  • 3 hours before the appointment
Your reminder contains a link that allows you to manage or cancel your appointment when you are still outside of the cancellation window.
Please use this link as soon as you know your plans have changed. Early cancellations give another client the opportunity to reserve the appointment time.
Please Don't Rely on DMs, Emails or Texts When We're Closed
Messages sent by email, social media DM, text, or other communication channels during closed business hours may not be seen until the studio reopens.
If your appointment falls within the cancellation window while we are closed, an unanswered message does not automatically waive the cancellation fee.
Whenever possible, please use the cancellation link contained in your automated appointment reminder.
Same-Day Changes to Your Services
Appointment time is reserved based on the services selected when you book.
If a service originally scheduled for 20 minutes or longer is removed from your appointment on the same day, the canceled service may be subject to a 50% cancellation fee.
This is because the reserved time often cannot be filled by another client with little or no notice.
If you need to make changes to your services, please contact us as early as possible.
Photos, Privacy & Marketing
We occasionally take before-and-after photographs of our work for education, portfolio, social media, website, advertising, and other Pretty Saditty Waxing Studio marketing purposes.
Your comfort and privacy matter.
You may decline marketing photography or tell your provider that you no longer wish to participate in future marketing photos at any time.
Declining photography will never affect the quality of your service, your ability to book, or how you are treated at Pretty Saditty.
When intimate services are photographed, we take additional care to avoid unnecessary identifying information and to protect client privacy.
If you previously allowed photographs but no longer want future photographs taken or used for new marketing materials, please let our team know.
Our Cancellation Policy
Canceling or Rescheduling With Less Than 24 Hours' Notice
Appointments canceled or rescheduled less than 24 hours before the scheduled appointment time are subject to a fee equal to 50% of the scheduled service total.
We understand that life happens. Because of that, we have created a courtesy system rather than treating every client and every situation exactly the same.
Established Clients With a Good Appointment History
Clients who have completed at least 3 previous appointments with Pretty Saditty and have no previous cancellation-policy incidents may receive a one-time courtesy waiver of the cancellation fee.
Once the courtesy has been used, our standard cancellation policy applies to future incidents.
New Clients & Clients With Fewer Than 3 Completed Appointments
Clients with fewer than 3 consecutive completed appointments may also receive a one-time courtesy waiver.
However, a 50% deposit will be required to reserve the rescheduled appointment.
This is not an additional fee. The deposit is held for the upcoming reservation and applied toward the next successfully completed appointment.
Repeated Same-Day Cancellations
A client who reaches 3 same-day cancellations within one calendar year will be required to place a 50% deposit for every future appointment in order to reserve time with the studio.
This requirement exists because repeated short-notice cancellations prevent us from offering those appointment times to other clients and directly affect provider compensation.
Getting Waxed During Your Period
Yes — you can absolutely get waxed during your period.
Menstruation itself does not require you to cancel your waxing appointment and does not automatically waive our cancellation policy.
We know unexpected periods happen, so we keep:
  • Tampons
  • Personal wipes
available in our restroom for clients who need them.
For an unexpected period that makes waxing more uncomfortable than usual, we also offer a one-time complimentary numbing option when appropriate to help make your appointment more comfortable.
You are always allowed to decide that you do not want to receive a waxing service while menstruating. We completely respect that choice.
However, if the appointment is canceled inside the cancellation window, the normal cancellation policy may still apply.
No-Call / No-Show Appointments
A no-call/no-show means the client does not arrive for the appointment and does not contact the studio regarding the absence.
No-call/no-show appointments are charged 99% of the scheduled service total.
Any outstanding no-show balance must be paid before another appointment can be booked.
We strongly encourage you to contact us if anything changes. Communication is always appreciated, and whenever possible, we will try to find a reasonable solution
Running Late
We know that delays happen on both sides of the appointment, so our grace-period policy applies to both clients and service providers.
Client Grace Period
Appointments scheduled for more than 25 minutes receive a 10-minute grace period.
If you arrive more than 10 minutes late, we will first try to accommodate you later that same day.
Please understand:
  • We cannot guarantee the new appointment time will be with your original service provider.
  • Same-day availability is not guaranteed.
  • If we cannot accommodate the appointment that day, a 50% cancellation fee will apply.
Please contact the studio as soon as you realize you may be running late. The earlier we know, the more options we may have.
Provider Grace Period
Our service providers are also allowed a 10-minute grace period for appointments scheduled for more than 25 minutes.
Occasionally a service takes longer than expected because we refuse to rush the client currently being serviced simply to stay on the clock.
If your provider begins your qualifying appointment more than 10 minutes after your scheduled start time because the provider is running behind, you will receive 10% off your service.
If you choose to leave before the provider's 10-minute grace period has ended, the appointment will be considered a late cancellation and a 50% cancellation fee may apply.
We believe accountability should work both ways.
Why We Have These Policies

Pretty Saditty is a commission-based studio.

When an appointment is canceled at the last minute or a client does not arrive, that time usually cannot be recovered. It directly affects:

The service provider's income
Appointment availability for other clients
The studio's daily operations
The time we reserved specifically for you

Our policies are not designed to punish clients.

They are designed to create clear expectations while still leaving room for reasonable courtesy.

We aim to be fair. We aim to be understanding. And communication will always be valued.

If something changes with your scheduled appointment, please reach out as soon as possible. We will always make a reasonable effort to provide your service or find another solution when availability allows.

We value your time. We value ours.

Thank you for choosing Pretty Saditty Waxing Studio.